Some VoIP service providers offer services that can be used anywhere there is a high-speed Internet connection. Using VoIP service from a new location may affect your ability to connect directly to emergency services through 9-1-1.For additional information, see the VoIP and 911 advisory. VoIP phone service (sometimes called broadband phone service or digital phone service) is phone service that works using your high-speed Internet connection. These services allow you to make phone calls using your regular phone, an application on mobile devices or a softphone client on a computer (through a headset).
Unlike traditional landline phones, VoIP uses your phone or computer to call the number over the Internet. The call is converted into data packets and sent over the Internet rather than over the copper wires that make up a standard PSTN network. On a mobile device, you can use a VoIP-enabled application to connect. Some providers have their own mobile apps for ease of use.
And with a computer-based service, you can use a softphone to make or answer calls with a headset. Once you have contracted with a VoIP provider, their engineers will help you determine the overall service level of your network (consider this the basic VoIP readiness factor of your network) and how to adjust their service and optimise your network so that VoIP can work effectively on your infrastructure. Many of the most popular VoIP phone service providers, such as RingCentral and Nextiva, offer cloud-based solutions known as UCaaS (Unified Communications as a Service). When the people who work for your VoIP phone service keep employees happy, you receive superior service.
If your VoIP service requires you to make calls using your computer, the software provided by your service provider will alert you when you have an incoming call. You should always check with the VoIP service provider you choose to confirm the benefits and limitations of your service. When you switch from your current phone provider to a VoIP service such as RingCentral, you can "port" your existing numbers to your new service, no matter how many phone numbers your business has. Many home and business VoIP service providers, such as Vonage or Nextiva, also offer service extensions to accommodate their customers' mobile phones.
Unlike traditional telephone service, where calls must be routed through the local telephone company, VoIP telephone service uses any broadband connection. For a consumer, the perceived definition of a thing tends to trump the actual definition, which is why many companies think that a virtual phone service is automatically a VoIP service. Compare the best VoIP providers for businesses in the table below 30 days Compare the best VoIP providers for individuals in the table below 15 days Easily compare VoIP providers and plans in terms of pricing, features, customer service and more. A typical VoIP setup involves a desk phone and a SIP server, which is usually a VoIP service provider.